Our offices are located at:
9 Beech Road Biggin Hill Westerham England TN16 3JQ
Information we collect from you
Our website is purely for your information only, we do not accept payments.
When you contact us via our website we process the personal information you provide (name, company, telephone number, email address) and the reason for your contact to respond to your enquiries about our goods and services, our employment vacancies, to manage our accounts and records or to handle complaints.
We record your contact details so we can respond to your enquiry and add you to our contact database. We will only retain your contact details on our system if we have a legitimate reason to do so (e.g. because you are a required point of contact associated with a business to business financial sales or purchase transaction that we are required to retain for legal or regulatory purposes or if we are actively communicating with you).
Who do we share your data with?
We may share your data with our clients, business partners (such as IT service providers and employment agencies). We will only disclose the minimum data necessary and our partners are contractually required not to use your personal data for any other purpose. They are also required to keep your data secure. We do not transfer personal data outside of the EEA.
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it; including for the purposes of any legal, accounting, or reporting requirements following its legitimate use.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data (and whether we can achieve those purposes through other means); and the applicable legal requirements.
For example: by law we have to keep basic information about our clients (including contact, identity, financial and transaction data) for 7 years after they cease being clients for tax purposes and in order to defend ourselves against any contractual claims arising from the transaction in question.
In some circumstances you can ask us to delete your data: see below for further information. That will not necessarily oblige us to delete all of it because, as above, we might need to retain some aspects of it to meet legal, accounting or reporting obligations to which we are subject.
If you voluntarily provide personal information relating to job vacancies, CV’s will be used for the purposes of recruitment only. They will be shared only with authorised Jo Knows Food Ltd Members and our appointed client representatives.
Unsuccessful applicant and shortlisted/interviewed applicants’ CV’s will be retained for 6 month.
Successful candidate’s CV’s will be retained for the duration of their employment. We may also use your CV if we feel there is another suitable vacancy within our business.
Jo Knows Food Ltd may use “cookies” on this web site. These are text files stored by your web browser on your computer that provide information about your use of the site or enable the site to be personalised for your use.
Most web browsers automatically accept cookies but, if you decide that you do not want to utilise cookies, you can amend your browser settings to prevent this. You will still be able to use most of the web site without enabling cookies.
Jo Knows Food Ltd cookies do not contain any personally identifying information and this information cannot be accessed by using them. In addition, our cookies do not collect or record any information regarding how you are using your PC or Internet browser in any manner.
Please note that if you do choose to share content from the Olive website through any social media providers, we don’t control the setting of these cookies and we recommend that you check the provider’s website for further information.
Access to Information & Your Rights
In accordance with the European General Data Protection Regulations of 2018 all individuals have the following rights over the processing of their Personal Data:
The right to be informed – to know what information we hold about you and why;
The right of access – to request copies of your personal data;
The right to rectification – to have inaccurate personal data corrected;
The right to erasure – to have personal data erased under limited conditions;
The right to restrict processing – to have the processing suspended in certain circumstances;
The right to data portability – to have personal data sent directly to another company;
The right to object – to personal data being used for marketing and advertising to you;
A right to complain to us, the Data Representative or to the ICO (the UK regulator)
The right to have the complaint investigated by the ICO and, where upheld, right to judicial remedy; and
Rights in relation to automate decision making and profiling – to have an explanation of the logic behind any computer-based decisions;
For more information relating to your rights or to log a complaint with the ICO please refer to the ICO website – www.ico.org.uk
If you have any queries relating to this policy or concerns about how we process your personal data please address them to firstname.lastname@example.org