FAQs

What types of events does Jo Knows Food cater for?
All, any, & every type! Weddings, corporate, fundraisers, family events – we have done them all! Our talented staff can help you with any and all needs. We do have minimum orders during our busier seasons.
How far in advance should I reserve my date?
It is always hard to predict what dates will fill up the fastest. With the quantity of staff we employ, we are able to cater multiple functions in a day. We do suggest that you reserve your date as soon as possible. Reservations are taken on a first come basis.
How do I get a quote for my event?
Call or email us! Our event planners are available to talk to you Monday through Friday from 8:00am to 4:00pm. We also have a form on our website. Once we receive your information, one of our event planning team will call or email you to gather the rest of the necessary details before sending you a customised proposal.
How far do you travel to cater an event?
We are London based, with easy access to all areas of in and around London. If an event is over 30 miles from our home base, there will be supplemental travel costs for the event staff.
Do you offer just delivery or drop-off?
Yes we do! We do have a delivery charge that covers fuel and staff time expenses. The amount is calculated based on the distance to your event, the logistics of unloading (double park, go down the long hallway, up the elevator. . .), the amount of set up requested and whether or not we have to return to pick up equipment.
Can I make up my own menu or make changes in the menu you gave me?
Absolutely! The menus in your proposal are samples based on our conversation and they are just a place to start. We love to help you create a menu specifically for your event that includes the foods you and your guests will love.
Can Jo Knows Food accommodate guests with dietary restrictions?
We are happy to work with you to accommodate any special dietary needs. Gluten-free, vegan, lactose-free, Kosher style – just let us know and we will create the perfect menu for your event. Please tell us if we need to consider any food allergies.
Do you offer tastings?

We do offer tastings.  These are available Tuesday - Thursday. Prices start at £25 per head. Please enquire to discuss options.

What happens to the leftovers?
The leftovers are yours to enjoy! It is your responsibility to provide proper storage and proper temperatures for these foods. We bring disposable containers to pack these foods for you. All of our staff is trained and will make the final decision on what is safe to be given to you at the end of the event. Any food items not deemed suitable or not in safe temperature ranges will be disposed of. If you do not want to take the leftovers, we can donate them to a shelter for you.
I have a last minute order, can you help me?
While we prefer all events to be confirmed 2 weeks in advance, we will do our best to accommodate last minute orders, especially for Memorials and Celebrations of Life. Please call us ASAP and give us a many details as possible and we will check the schedule to see how we can help you.
Do you provide wine or liquor?
While Jo Knows Food is not licensed to sell alcohol, we are able to order it for you and you reimburse us for the exact cost. There is a 20% convenience fee for our time to make the arrangements for you.
When do I need to get a final guest count to you?

Final guest count is due ten days prior to your event. After that date, we can accommodate increases but not decreases.

What is your cancellation policy?
Our cancellation policy is stated in our contract. If you wish to see it, please ask!
Is a served meal the same price as a buffet?
The per person menu cost for a plated meal is usually less expensive than a buffet as there is portion control. However, the service cost for a plated meal is usually more expensive than a buffet as it requires more labor to serve your guests.
Do you have a cake cutting fee?
No. Cutting the cake is what our staff is there to do!
Do you have a corkage fee?
No. Our staff will open and serve beverages you supply at no additional charge.
Do you offer any discounts?
Yes, we do! (minimum orders may apply):
-Early Booking – for clients who sign contracts a minimum of six months in advance.
-Non-Profit – we support our local non-profits and the work they do!
Do you have children’s prices?

Yes! If the children are eating the same meal as the adults, the children’s price is based on smaller portions. We are also happy to provide a special kid-friendly alternative menu for the little ones!